Same day dispatch before 1pm AEST
Spend over $40 & get free express shipping
Spend over $80 & get 2 free premium samples
Spend $150 & get a free Glasshouse candle

UpdatedJanuary 06, 2024

Luxe Savings

Discover unparalleled luxury and value with Allure by Epic's Luxe Savings, where opulence meets affordability.

We understand that investing in high-quality hair and beauty products is not just a purchase; it's a commitment. To make this experience even more rewarding, we've curated an exclusive selection of premium deals tailored to your needs.

  • 'Gift with Purchase': Receive free items matched to your purchase.
  • 'Percentage Off' deals: Save more when you buy more.

We frequently update this page, so you'll always find something fresh and exciting to allure you with more rewards!


UpdatedAugust 03, 2023

Privacy Policy

Your Privacy Matters to Us

At Allure by Epic, we deeply value your privacy and are dedicated to safeguarding your personal information. This privacy policy explains how we manage your personal information. Please review it carefully.

Engaging with Allure by Epic, including buying our products or services, signifies your agreement to this privacy policy. However, you are not obligated to provide any personal information if you choose not to. Please note that if you do not provide requested personal information, we may not be able to interact with you effectively. For instance, online purchases require a delivery address to fulfill the order.

Who Are We?

Allure by Epic is a beauty product online store based in Brisbane, Australia. We're committed to offering high-quality products and superior service.

What is Personal Information?

Personal information refers to data or opinions about an individual, either identified (we know who they are) or reasonably identifiable (we can deduce who they are from other information we have). It doesn't matter if this information or opinion is accurate, nor whether it is in writing.

What Kind of Personal Information Do We Collect?

The personal information we gather depends on our interactions with you. For instance, the data we collect from a buyer might differ from an applicant for a team position.

We may collect and hold personal information such as:

  • Your name, residential and delivery addresses, telephone numbers, email and other electronic addresses.
  • Your date of birth and gender.
  • Information about the products and services you have purchased or enquired about.
  • Your payment details, including credit or debit card and bank details.
  • Feedback, complaints, product return details, and provided refunds.
  • If you apply to join the Allure by Epic team, details of your employment history, education, professional qualifications, and references.

How Do We Collect Your Personal Information?

We usually collect personal information directly from you when you provide it to us, such as when you shop in our store, purchase or order any of our products or services online, or participate in one of our contests. However, occasionally we may collect it from other organizations or individuals.

Why Do We Collect Your Personal Information?

We collect, store, use, and disclose your personal information to help us conduct our business, mainly to provide superior products and services to you and our other customers.

Who Might We Share Your Personal Information With?

We do not sell your personal information. However, for the reasons listed in section 6, we may share your personal information with:

  • Our contractors and service providers.
  • Our auditors, tax, insurance, legal or other professional advisors.
  • Other organizations or individuals if legally required to do so.
  • Any person that is a party to an agreement with Allure by Epic for the sale of part or all of our business.

How Do We Protect Your Personal Information?

Your personal information is held electronically and safeguarded by digital and procedural security measures. Access to your personal information is restricted to authorized personnel who are required to treat it as confidential.

Cookies and IP Addresses

We may use cookies and IP addresses to improve our service, personalize and enhance your experience on our site. By using our site, you agree to the use of cookies and the processing of IP data for these purposes.

External Links

Our site may contain links to external websites. These external websites have their own privacy policies and we recommend reviewing them. We are not responsible for the privacy practices of these external websites.

Accessing Your Personal Information

You have the right to know what personal information we hold about you. To make a request, please contact


UpdatedAugust 03, 2023

Return policy

Overview

We understand that sometimes a purchase might not be exactly what you expected. No worries! We gladly accept returns for up to 130 days after the date of purchase. To be eligible for a return, items must be sent back to us unused, unopened, and in their original packaging. Please note that this policy applies to products returned due to a change of mind or incorrect orders placed by the customer.

Unfortunately, we cannot accept returns for gift cards/vouchers unless they are faulty. These are not eligible for a cash refund. For items purchased during a sale or using a discount code, the refund amount will correspond to the discounted price.

Please note that the customer is responsible for return shipping costs for change of mind or incorrectly ordered items.

Allergic Reaction

If you experience an allergic reaction to any of our products, please stop using the product immediately and take a photo of the reaction. You can return these items provided they are less than 30% used upon receipt by us. Allure by Epic will cover the return shipping costs for these cases.

Returns Process

For damaged goods, incorrect items received, allergic reactions, or faulty products, please get in touch with us within 10 days of delivery. Use the returns form provided, and include a photo where possible.

Please retain the product until we have had a chance to address the issue with you. We are more than happy to cover any shipping costs for these returns.


UpdatedAugust 15, 2023

Shipping Policy

Shipping Fees and Timelines

We're delighted to offer complimentary express shipping on all orders within Australia, irrespective of the order value. Typically, deliveries are made within 1 to 3 business days across the country. However, please note that these timelines may be subject to changes due to unforeseen circumstances beyond our control.

Shipping Timeframe

We aim to process and dispatch all orders within 1 business day of receiving them, unless otherwise specified. Once your order has been dispatched, we will provide you with a tracking number via email.

Lost or Damaged Parcels

If your order is lost or damaged during transit, please reach out to our customer service team at 0739102997. We're here to assist you Monday to Saturday, from 8:00am - 5pm AEST. Alternatively, you can contact us here. If your order has not arrived within 4 business days, don't hesitate to get in touch so we can assist you further.



UpdatedAugust 03, 2023

Terms of service

Introduction

Welcome to Allure by Epic, a beauty product online store based in Brisbane, Australia. By accessing or using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Use of Site

You affirm that you are at least 18 years of age and are fully competent to use the site and to enter into and comply with these Terms of Service.

Product Information

We strive to provide accurate information about the products displayed on our site. However, we do not warrant that product descriptions, colours, information or other content are accurate, complete, reliable, current or error-free.

Prices

All prices are displayed in Australian dollars and inclusive of GST. Prices for our products are subject to change without notice.

Payment

We accept various forms of payment, as listed on the website. All payments are to be made in Australian dollars.

Shipping and Delivery

We offer free express shipping on all orders within Australia. We generally deliver within 1 to 3 business days, however, these times may vary due to circumstances beyond our control.

Returns and Refunds

Please refer to our return policy for information about returning products purchased from us.

Privacy

By using this site, you understand that your information may be used as described in our Privacy Policy.

Limitation of Liability

In no event shall Allure by Epic, its directors, employees or affiliates be liable for any direct, indirect, incidental, special, consequential or punitive damages whether in an action in contract, tort, equity or otherwise, arising out of or in connection with the use of our site or services.

Customer Service

Our customer service team is available Monday to Friday, 8am - 5pm AEST, and on Saturdays from 8am to 4pm AEST. Please reach out to us at [insert phone number here] for assistance.

Changes to Terms of Service

We reserve the right to revise these Terms of Service at any time without notice. By using this website, you are agreeing to be bound by the current version of these Terms of Service.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Australia and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Contact Information

Questions about the Terms of Service should be sent to us at [insert email here].

Severability

If any part of these Terms of Service is determined to be invalid or unenforceable, that part will be modified to reflect the parties' intention, and the remaining portions will remain in full force and effect.

Disclaimer: These Terms of Service are intended to be a guideline and may not be comprehensive or suitable for your needs. This is not legal advice and we recommend consulting with a lawyer to draft your Terms of Service.